Legal Policy & Privacy

Welcome to Fermenta®, a premium Kombucha brand committed to wellness, transparency, and legal compliance. This Legal & Privacy Policy outlines how we collect, protect, and use your information, your responsibilities as a user, and the legal framework for all product and website-related interactions.

📌 1. Introduction & Brand Disclaimer

Fermenta® is a trademarked name used solely for the premium, non-alcoholic Kombucha beverages manufactured and distributed via our brand website www.fermentaofficial.in. We are in no way associated or affiliated with Fermenta Biotech Limited or any other entity using a similar name.

Unauthorised use of our brand name, logo, images, product content, website content, or marketing material is strictly prohibited and legally protected under Indian Intellectual Property laws. Any infringement may lead to legal action without prior notice.

👤 2. Privacy Policy

2.1. Information We Collect:

We collect your name, contact number, address, email ID, and IP address only when voluntarily submitted through our order forms or contact channels. This data is strictly used for processing orders and providing customer support.

2.2. Use of Cookies:

We use cookies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings at any time.

2.3. Analytics & Third-Party Services:

We use trusted third-party services like Google Analytics, Meta Pixel, and others to understand visitor behavior and improve our site. These platforms may collect anonymized data.

2.4. Email Communication:

If you contact us at [email protected], your email ID is used only for responding to your query. We do not sell or rent your data to any third party.

2.5. Security:

All personal data is securely stored and encrypted where applicable. Our platform follows standard security practices to prevent unauthorized access or data misuse.

📦 3. Product Use Disclaimer

Fermenta Kombucha is a fermented tea beverage with natural probiotics, and is considered safe for general consumption.
However, individual results may vary. If you are pregnant, nursing, or on medication, consult your doctor before use.
Fermenta is not liable for misuse, overconsumption, allergic reactions, or outcomes beyond standard safe use recommendations.

⚠️ 4. Limitation of Liability

We are not responsible for:

Delayed deliveries due to courier agencies.
Damage during transit if the shipping service is at fault.
Issues arising from improper storage or consumption after delivery.
Inaccurate customer details submitted at checkout.

🧾 5. Intellectual Property (IP) Rights

All content on this website including the brand name “Fermenta®”, product names, designs, photography, blog content, packaging artwork, and labels are legally protected under trademark and copyright laws. Copying, reproducing, or mimicking any aspect of Fermenta without written permission is illegal.

Any entity attempting to imitate or misrepresent our brand shall be subject to immediate legal action under Indian IT & IP Act and consumer protection laws.

🏢 6. Manufacturer Note (Hidden Disclosure – Legal Safety)

Note: Fermenta beverages are manufactured by a third-party FSSAI-certified unit, in accordance with hygiene, safety, and regulatory standards. Manufacturing details are available upon request.

💬 7. Customer Communication Policy

All official communications, complaints, or legal notices must be addressed to:

📩 Email: [email protected]

We respond within 3–5 business days. Please refrain from contacting via social media for sensitive or legal matters.

🛑 8. Terms of Website Use

By accessing this website, you agree to:

Use this website only for lawful and intended purposes.
Not misuse, spam, copy, hack, or disrupt website services.
Not impersonate, resell, or falsely associate with Fermenta®.

Violation of these terms may result in account suspension, reporting to cybercrime authorities, or legal prosecution.

⚖️ 9. Governing Law & Jurisdiction

All legal matters shall be governed by the laws of the Republic of India, and subject to the jurisdiction of courts in Jaipur, Rajasthan, where our operations are based.

🧠 Summary for Visitors

We protect your data and your rights.
You may not copy or misuse our brand in any way.
Kombucha is safe but should be consumed responsibly.
Returns and refunds are handled as per the Return Policy page.
Legal jurisdiction is Lucknow, India.