Return & Exchange Policy
🛍️Return & Exchange Policy – FERMENTA
At Fermenta Return Policy, your satisfaction means everything to us. We craft our Kombucha with the utmost care and quality standards. However, due to the nature of our product being a perishable, consumable food item, we do not accept returns or exchanges once a product has been delivered.
đźš« No Returns or Exchanges
As Kombucha is a live, fermented beverage, we cannot resell or reuse returned items. Therefore, for health and safety reasons, all sales are final.
💬 Exceptions – We’re Still Here for You
We understand that in rare situations, issues may arise. If:
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You received the wrong product
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Your product was damaged in transit
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You believe there is a quality issue
Please contact us within 24 hours of delivery at
📧 [email protected]
Include your:
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Order ID
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Description of the issue
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Clear photos (if applicable)
If your case is approved after review, a replacement or refund may be initiated at our sole discretion.
📦 Refund or Replacement Conditions:
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Products must remain unopened and unused
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We do not accept returns based on taste preferences
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Refunds or replacements are not guaranteed and are subject to our team’s evaluation
We’re a small batch, artisanal brand, and we deeply value your trust and experience. Let us know if you ever face an issue—we’re happy to help where possible!